What should I do when a customer requests help with a booking?

When a partner is contacting you requesting help with a reservation you should:

  1. Call customer care, or have the customer call customer care

OR 

2.   Ask the customer to send their concern and their itinerary number(s) to reply@travelnow.com

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Comments

  • Avatar
    Esha

    Is reply@travelnow.com still valid ?What is the turn around time to get response from your team?

    Also if a call has to be made from India then is there any number to call up from India as calling up USA and Europe number will be little impractical?

  • Avatar
    Rich Elliott

    I would be interested in getting an answer to this one also.

  • Avatar
    it_dept

    What is customer care number? Provide us

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