Welcome to the EAN Service Desk

EAN Service Desk is the new self-service support portal where you can get the technical and account-related support you need, quickly and easily.

Search the knowledge base below for answers to your questions. If you don't find what you're looking for, simply open a new case and our partner team will get back to you shortly.

Deprecation Notice

EAN will be discontinuing support of the SOAP protocol on November 30th, 2015. If your integration uses SOAP, please begin upgrading to REST as soon as possible. See our SOAP to REST migration guide for details on required changes.